Terms & Conditions

Service Description

DigitalArrivalCard.com.my provides professional assistance services for completing and submitting Malaysia Digital Arrival Card (MDAC) applications on behalf of travelers intending to visit Malaysia. Our service includes reviewing your application for accuracy, ensuring compliance with Malaysian immigration requirements, and submitting your MDAC to the appropriate authorities.

We act as an intermediary service provider to facilitate the MDAC application process. We are not a government entity and are not affiliated with or endorsed by the Malaysian Immigration Department or any Malaysian government agency. Our service is designed to simplify and streamline the application process for travelers who prefer professional assistance rather than applying directly through government portals.

While we make every effort to ensure accurate and timely processing of your MDAC application, we cannot guarantee approval or entry into Malaysia, as these decisions rest solely with Malaysian immigration authorities. Our role is limited to application assistance and submission - we do not have authority over approval decisions.

User Responsibilities

As a user of our MDAC application assistance service, you agree to provide accurate, complete, and truthful information in your application. You are solely responsible for the accuracy of all personal details, passport information, travel plans, and any other information submitted through our platform. Providing false, misleading, or inaccurate information may result in application rejection, denial of entry into Malaysia, or legal consequences.

You must ensure that your passport is valid for at least six months from your intended date of entry into Malaysia and that you meet all entry requirements established by Malaysian immigration authorities. You are responsible for obtaining any required visas, vaccinations, or additional documentation needed for your travel beyond the MDAC.

You agree to review all information carefully before final submission. Once submitted, MDAC applications cannot be edited or canceled. If you discover an error after submission, you will need to submit a new application, which may require an additional service fee.

You must not use our service for any unlawful purpose or in any way that violates these terms. You agree not to attempt to gain unauthorized access to our systems, interfere with the proper functioning of our website, or engage in any activity that could damage, disable, or impair our services.

Fees and Payment

Our MDAC application assistance service requires payment of a service fee as displayed on our website at the time of application. This fee covers professional review, processing, and submission of your MDAC application. The service fee is separate from and in addition to any government fees charged by Malaysian authorities for processing the MDAC itself.

Payment must be completed in full before we begin processing your application. We accept various payment methods as indicated on our website, including major credit cards, debit cards, and online payment systems. All payments are processed through secure, encrypted payment gateways to protect your financial information.

Service fees are non-refundable once your application has been submitted to Malaysian immigration authorities, except as specifically outlined in our Refunds Policy. We reserve the right to modify our service fees at any time, but any changes will not affect applications already submitted or in process at the time of the fee change.

If your payment is declined or fails for any reason, we reserve the right to suspend or cancel your application until payment is successfully completed. You are responsible for any bank fees, currency conversion charges, or other financial charges associated with your payment.

Privacy and Data Protection

We take the privacy and security of your personal information seriously. All personal data, passport details, and travel information you provide will be collected, stored, processed, and transmitted in accordance with our Privacy Policy and applicable data protection laws. We employ industry-standard security measures including encryption, secure servers, and access controls to protect your information.

Your information is used exclusively for processing your MDAC application and will be shared only with Malaysian immigration authorities as required for application processing. We do not sell, rent, or share your personal information with third parties for marketing purposes.

By using our service, you consent to the collection, processing, storage, and transmission of your personal information as described in our Privacy Policy. You have the right to request access to your data, request corrections, or request deletion of your data subject to legal and regulatory requirements. For detailed information about how we handle your data, please review our complete Privacy Policy.

Limitation of Liability

DigitalArrivalCard.com.my provides MDAC application assistance services on an "as is" and "as available" basis. While we strive for accuracy and reliability, we make no warranties or representations about the accuracy, completeness, or timeliness of our services. We do not guarantee that our website will be uninterrupted, secure, or error-free.

We are not responsible for decisions made by Malaysian immigration authorities regarding your MDAC application or entry into Malaysia. An approved MDAC does not guarantee entry - immigration officers have final authority to grant or deny admission. We are not liable for any denial of entry, application rejection, travel disruptions, or any consequential damages arising from use of our services.

To the maximum extent permitted by law, our total liability to you for any claims arising from or related to our services shall not exceed the service fee you paid for the specific application in question. We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, opportunities, or travel expenses.

You acknowledge that international travel involves inherent risks and uncertainties beyond our control, including but not limited to changes in immigration policies, travel restrictions, health requirements, political situations, and natural events. We strongly recommend purchasing comprehensive travel insurance to protect against such risks.

Intellectual Property

All content on the DigitalArrivalCard.com.my website, including but not limited to text, graphics, logos, images, design elements, software, and compilation of content, is the property of DigitalArrivalCard.com.my or our content suppliers and is protected by Malaysian and international intellectual property laws.

You may not copy, reproduce, republish, upload, post, transmit, distribute, or modify any content from our website without our express written permission. You may print or download content for your personal, non-commercial use only, provided you do not modify the content and retain all copyright and proprietary notices.

Our trademarks, service marks, and logos may not be used without our prior written consent. Unauthorized use of our intellectual property may violate copyright, trademark, and other laws and could result in legal action.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or relating to these terms or our services shall be subject to the exclusive jurisdiction of the Malaysian courts.

In the event of any dispute, controversy, or claim arising from these terms or our services, you agree to first attempt to resolve the matter through good faith negotiations with us. If the dispute cannot be resolved through negotiation within 30 days, either party may pursue legal remedies.

If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these terms shall not be deemed a waiver of such right or provision.

Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions or our services, please contact us through the contact information provided on our website. We are committed to addressing your inquiries and resolving any issues promptly and professionally.