Frequently Asked Questions

What is the Malaysia Digital Arrival Card (MDAC)?

The Malaysia Digital Arrival Card (MDAC) is a mandatory online immigration declaration form that must be completed by all foreign nationals before entering Malaysia. It has replaced the traditional paper arrival card and streamlines the immigration process by allowing travelers to submit their information electronically before arrival. The MDAC collects essential traveler information including personal details, passport information, travel itinerary, and accommodation details in Malaysia.

Who needs to complete the MDAC?

The MDAC is mandatory for all foreign nationals entering Malaysia, regardless of their visa status or purpose of visit. This includes tourists, business travelers, students, medical tourists, and anyone arriving by air, land, or sea. Even if you hold a valid Malaysian visa or are eligible for visa-free entry, you must still complete the MDAC before your arrival.

Malaysian citizens and permanent residents are exempt from this requirement. Additionally, certain diplomatic passport holders and holders of specific border passes may be exempt. Each traveler, including children and infants, must have their own individual MDAC - group or family applications are not permitted.

When should I submit my MDAC application?

The MDAC must be submitted no earlier than three days (72 hours) before your scheduled arrival in Malaysia. We strongly recommend applying at least 48-72 hours before your departure to allow adequate time for processing and to receive your confirmation. While same-day applications are technically possible, applying well in advance gives you peace of mind and ensures you have your approved MDAC ready before your journey.

The approved MDAC is valid for your specified entry date. If your travel dates change after submission, you may need to submit a new MDAC application with updated information. The system does not allow modifications once an application is submitted, so it's crucial to ensure all your travel details are correct before final submission.

How long does it take to process an MDAC application?

Most MDAC applications are processed quickly, typically within 24-48 hours of submission. In many cases, travelers receive their approved MDAC confirmation even faster, sometimes within just a few hours. Processing time can vary depending on the volume of applications being handled and the completeness of the information provided.

To ensure smooth processing, double-check all information before submission, ensure your passport is valid for at least six months, and provide clear, accurate details about your travel plans and accommodation. If there are any issues or additional information is required, our support team will contact you promptly via email and WhatsApp. Check your email regularly after submission, including your spam folder.

What if I made a mistake in my MDAC application?

Unfortunately, once an MDAC application has been submitted, it cannot be edited or canceled. If you discover an error in your submitted application, you will need to submit a completely new application with the correct information. This is why it's extremely important to carefully review all details before clicking the final submit button.

Minor spelling variations that still clearly identify you (such as slight name variations that match your passport) are generally acceptable. However, significant errors in passport numbers, dates of birth, travel dates, or entry points may cause issues at immigration. If you've made a major error, we recommend submitting a new application immediately and bringing both confirmations with you, explaining the situation to the immigration officer if needed.

Do I need to print my MDAC confirmation?

Technically, printing is not mandatory because the MDAC is electronically linked to your passport and Malaysian immigration officers can access it digitally at all entry points. However, we strongly recommend either printing a copy or saving the confirmation email on your mobile device where you can easily access it offline.

Having a physical or readily accessible digital copy serves as a backup in case of technical issues, provides peace of mind during your journey, and can speed up the immigration process. Some airlines may also request to see your MDAC confirmation during check-in, especially if you're traveling visa-free. It's always better to be prepared with documentation readily available.

Is the MDAC the same as a visa?

No, the MDAC is not a visa and does not replace visa requirements. The MDAC is a mandatory pre-arrival registration form that all foreign visitors must complete, regardless of whether they need a visa to enter Malaysia. If your nationality requires a visa to enter Malaysia, you must obtain the appropriate visa in addition to completing the MDAC.

The MDAC is separate from and complementary to visa requirements. Citizens of countries eligible for visa-free entry still need to complete the MDAC. Similarly, if you hold a Malaysian eVisa, visa on arrival, or any other type of Malaysian visa, you must also complete the MDAC before your journey. Think of the MDAC as an immigration pre-clearance document that works alongside your visa (if required) to facilitate your entry into Malaysia.

How long is the MDAC valid for?

The MDAC is valid for a single entry only and is specifically linked to the entry date you specify in your application. Unlike a visa which may allow multiple entries over an extended period, each MDAC can only be used once for one entry into Malaysia. Once you exit Malaysia, your MDAC is no longer valid.

If you plan to leave Malaysia and return during your trip (for example, visiting Singapore or Thailand and coming back), you will need to submit a new MDAC application for your re-entry. Similarly, if you're planning multiple separate trips to Malaysia, you need a fresh MDAC for each visit. The single-entry nature of the MDAC ensures that Malaysian immigration authorities have current information for each entry into the country.

Can I submit one MDAC for my entire family or group?

No, group or family MDAC applications are not permitted. Every traveler, regardless of age, must have their own individual MDAC. This includes infants, children, teenagers, and adults. Each person needs a separate application linked to their own passport because the MDAC is electronically connected to individual passport details for immigration processing.

However, the application process is designed to be convenient for families. You can use the same email address to submit multiple applications, making it easier to manage MDAC confirmations for your entire family in one place. When applying for children, parents or legal guardians should complete the application on behalf of minors, ensuring all information matches the child's passport exactly. Keep all confirmation emails organized and accessible for each family member.

Is my personal information secure when applying for MDAC?

Absolutely. The security and privacy of your personal information is our top priority. All data submitted through our MDAC application portal is encrypted using industry-standard SSL/TLS technology, ensuring that your sensitive information is protected during transmission. Your personal details, passport information, and travel plans are securely stored and handled in full compliance with data protection regulations.

Your information is used strictly and exclusively for processing your MDAC application and is shared only with Malaysian immigration authorities as required for immigration clearance purposes. We never sell, share, or use your data for marketing purposes or any other activities outside the scope of MDAC processing. Our systems are regularly audited and updated to maintain the highest standards of data security and privacy protection.

What happens if my MDAC application is rejected?

MDAC rejections are relatively rare when applications are completed correctly with accurate information. However, if your application is rejected, you will receive an email notification explaining the reason for rejection. Common reasons include incomplete information, invalid passport details, passport validity of less than six months, or discrepancies in the information provided.

If your MDAC is rejected, you can submit a new application after addressing the issues that caused the rejection. Review the rejection notice carefully, correct any errors or provide missing information, and ensure your passport meets all requirements. If you're unsure why your application was rejected or need assistance, contact our support team for guidance. Remember that a rejected MDAC does not necessarily mean you cannot enter Malaysia - it simply means you need to resubmit with correct information.

Does an approved MDAC guarantee entry into Malaysia?

No, while the MDAC is mandatory for entry, it does not guarantee that you will be admitted into Malaysia. An approved MDAC is a pre-clearance document that facilitates the immigration process, but the final decision to grant or deny entry rests with the immigration officers at the port of entry. Officers have the authority to assess each traveler individually based on various factors.

To ensure smooth entry, you should have all required documents ready: a valid passport (with at least 6 months validity), your approved MDAC confirmation, proof of onward or return travel, sufficient funds for your stay, accommodation confirmation, and any required visas if applicable. Immigration officers may ask questions about your purpose of visit, duration of stay, and other travel details. Being prepared with proper documentation and clear, honest answers will help ensure a smooth entry process.