Contact Us
Have questions about your Malaysia Digital Arrival Card application? Our dedicated support team is here to assist you.
Get in Touch
Whether you need assistance with your MDAC application, have questions about the requirements, or need clarification on any aspect of the process, our knowledgeable team is ready to help. We strive to respond to all inquiries within 24 hours during business days.
Our Office
Malaysia Visa Center
Tourist Visa Service
Jalan Bukit Bintang
55100 Kuala Lumpur
Malaysia
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Weekend: Closed
Closed on Malaysian Public Holidays
Online Applications: Available 24/7
Phone Support Notice
Dedicated phone assistance is available exclusively for clients with active MDAC applications. Contact details will be provided upon application submission. This policy ensures we can provide personalized support to our applicants while maintaining service quality.
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Frequently Asked Questions
How long does it take to process my MDAC application?
MDAC applications are typically processed efficiently. We recommend applying well before your travel date to ensure everything is ready. You will receive confirmation via email and WhatsApp once your application is approved.
Can I track the status of my application?
Yes, after submitting your application, you will receive a confirmation email and WhatsApp message with a reference number. You can use this reference number to contact our support team for status updates. We will also send you notifications once your MDAC is approved.
What should I do if I made a mistake in my application?
If you notice an error in your submitted application, please contact us immediately through email or our contact form with your application reference number. Depending on the processing stage, we may be able to make corrections. In some cases, a new application may be required.
Do you provide refunds if my application is rejected?
Please refer to our Refunds Policy page for detailed information about our refund procedures. Generally, service fees are non-refundable, but we handle each case individually based on the specific circumstances. Contact our support team to discuss your situation.