This Refund Policy explains the payment and refund conditions applicable to services purchased through digitalarrivalcard.com.my. Please read this policy carefully before submitting your application and completing payment.
1. Service Fee: Non-Refundable
100% Non-Refundable Service Fee
All service fees paid for Malaysia Digital Arrival Card (MDAC) application services through this website are non-refundable under our standard refund policy.
Once payment has been submitted, the service fee cannot be voluntarily refunded, regardless of the reason for the refund request.
This policy applies even if the traveler decides not to proceed with their application or travel plans.
This policy does not exclude any refund or remedy that must be provided under applicable law.
2. Circumstances Covered by This Policy
Our non-refundable service fee policy applies to:
- Requests to cancel an application after payment.
- Changes or cancellations of travel plans.
- Incorrect information provided by an applicant.
- Duplicate applications or submissions made by the applicant.
- Changes to arrival or departure dates.
- A decision not to travel to Malaysia.
- Failure to provide requested information.
- Delays caused by incomplete or inaccurate applicant information.
- Circumstances outside our control.
These circumstances do not create a right to a voluntary service-fee refund.
3. Application Information and Applicant Responsibility
Applicants are responsible for ensuring that the information entered in their application is complete and accurate before making payment.
This includes personal information, passport details, nationality, contact information, accommodation information, and travel dates.
Applicants should carefully check all information before proceeding to payment.
Errors or omissions may require additional information, corrections, or a new application, depending on the circumstances.
4. Changes After Payment
Submitting a request to change information after payment does not make the original service fee refundable.
Requests for corrections or changes may be reviewed according to the processing status of the application.
We cannot guarantee that all submitted information can be changed after processing has begun.
5. Important Payment Notice
Please Review Before Paying
By completing payment for our MDAC application service, you acknowledge that you have been presented with this Refund Policy and understand that service fees are non-refundable under our standard policy.
Please carefully review your application details before submitting payment.
If you have questions about the service or payment conditions, contact our support team before paying.
For card payments, the expected billing descriptor is:
MALAYSIA EVISA SERVICE
6. Contact and Refund Inquiries
For questions concerning this Refund Policy or a payment transaction, please contact us using the contact information published on our website.
When making an inquiry about a completed transaction, include your application reference number and payment details sufficient for us to locate the transaction. Do not send your full payment-card number.
We will review payment inquiries in accordance with this policy and applicable law.