Privacy Policy

Depending on how you use our website and services, we may collect the following categories of information.

Personal Information

• Full name.
• Date of birth.
• Sex.
• Nationality or citizenship.
• Country of birth.

Passport Information

• Passport number.
• Passport expiry date.
• Other passport information requested in the application process.

Travel Information

• Expected arrival date in Malaysia.
• Expected departure date.
• Mode of travel.
• Country of departure.
• Flight, vessel, or transportation number.
• Accommodation type and address in Malaysia.

Contact Information

• Email address.
• Telephone number, including country code.
• Information included in customer-service communications.

Transaction Information

When a payment is made, we may receive information relating to the transaction, including the payment amount, transaction reference, payment status, and limited payment-method details made available by the payment provider.

Website and Technical Information

We may collect technical information needed to operate and secure our website, such as browser type, device information, IP address, access times, and basic website-usage data.

We may use personal information for the following purposes:

• Providing MDAC application services.
• Preparing and processing submitted applications.
• Reviewing information for completeness.
• Communicating with applicants.
• Sending application updates and confirmations.
• Responding to customer-service inquiries.
• Processing and reconciling payments.
• Maintaining records of service transactions.
• Detecting misuse and protecting website security.
• Meeting applicable legal and regulatory obligations.
• Improving the functionality and reliability of our website.

We use information in connection with these purposes and other purposes disclosed to applicants where required by law.

Applicants are responsible for providing complete and accurate information.

Information submitted through our application service may be used to prepare and process the requested MDAC application.

We may contact applicants if information is incomplete, inconsistent, or requires clarification.

Applicants should not submit information relating to another person unless they are authorized to provide that information.

Where necessary for the operation and delivery of our services, personal information may be disclosed to appropriate third parties, including:

• Application-processing and submission service providers.
• Payment-processing providers.
• Website-hosting and technical service providers.
• Email and customer-communication service providers.
• Security and fraud-prevention service providers.
• Public authorities or other recipients where disclosure is necessary to process an authorized application or required by applicable law.

We do not authorize service providers to use information for unrelated purposes outside the services they provide to us, except where otherwise permitted or required by law.

Payments made through our application service may be handled by third-party payment providers.

Payment providers may collect and process payment information according to their own privacy notices and security requirements.

The information available to us may include transaction identifiers, payment status, and limited payment-method information.

We do not ask customers to send complete payment-card numbers through ordinary email or customer-support messages.

We recognize that passport, personal, and travel information requires careful handling.

We aim to use appropriate technical and organizational safeguards to protect information against unauthorized access, disclosure, alteration, and loss.

However, no online system or method of electronic storage can be guaranteed to be completely secure.

Applicants should protect their account credentials, application references, and personal documents from unauthorized disclosure.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining relevant transaction records, resolving disputes, and meeting applicable legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it is held.

When information is no longer required, we take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable requirements.

Our website may use cookies or similar technologies to support essential functionality, website security, performance, and user experience.

Where optional analytics or other non-essential technologies are introduced, we will provide any additional information or choices required by applicable law.

Browser settings may allow users to block or remove certain cookies. Some website functions may not operate as intended when necessary cookies are disabled.

Because our services relate to international travel and may involve service providers operating in different countries, information may be processed or transferred outside the country in which an applicant resides.

Where applicable, we take steps required by relevant data-protection laws when transferring personal information internationally.

MDAC application services may be requested for children where applicable.

Parents, legal guardians, or appropriately authorized persons should provide and review information submitted on behalf of a child.

We expect anyone providing a child's information to have the legal authority to do so.

Depending on applicable law, individuals may have rights relating to their personal information, including the ability to:

• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion of information in applicable circumstances.
• Object to or request restrictions on certain processing.
• Withdraw consent where processing is based on consent and withdrawal is permitted.

These rights may be subject to legal limitations, identity verification, and applicable record-retention obligations.

To make a privacy-related request, contact us using the contact information published on our website.

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of websites operated by other organizations.

Visitors should review the applicable privacy notices before providing information to third parties.

We may update this Privacy Policy to reflect changes in our services, technology, operational practices, or applicable legal requirements.

The updated version will be published on this page with a revised Last Updated date.

Where required by law, we will provide additional notice regarding material changes.

For questions about this Privacy Policy, the handling of personal information, or privacy-related requests, please use the contact information made available on our website.